THE PROBLEM
Managing complex records while meeting transparency and compliance demands
EPA Region 2 oversees critical environmental programs and enforcement efforts that directly impact public health and safety. This work generates vast volumes of records—ranging from Superfund site data to congressional requests—that must be maintained, accessed, and disposed of in strict accordance with federal guidelines.
Like many agencies with large-scale records responsibilities, EPA faced challenges in keeping up with the demands of records maintenance, FOIA requests, and compliance with evolving requirements. Requests could be complex and time-consuming, while the scale of records made oversight and proper disposition an ongoing challenge. Ensuring both accessibility and accuracy was essential to meeting transparency goals, supporting congressional oversight, and maintaining public trust.
EPA needed a solution that would streamline records management, strengthen compliance, and allow staff to focus on higher-priority environmental and regulatory work.
THE SOLUTION
Streamlined records management with comprehensive support
EPA engaged KBS to provide end-to-end records management support for Region 2 operations. The partnership focused on four core areas:
1. Records center maintenance and operation – ensuring proper storage, organization, and accessibility of active and archived records.
2. Superfund enterprise management support – delivering oversight and structure for records tied to complex environmental cleanup initiatives.
3. FOIA and congressional request support – improving responsiveness and consistency in managing requests.
4. Records disposition services – supporting accurate, compliant, and timely disposal of records in line with federal requirements.
KBS implemented improved workflows, enhanced oversight processes, and provided staff support to ensure records were managed securely, efficiently, and in full compliance with federal standards.
THE RESULTS
Improved efficiency, compliance, and responsiveness
Through KBS’s support, EPA Region 2 has achieved:
Through KBS’s support, EPA Region 2 has achieved:
- Faster and more consistent FOIA and congressional request responses, improving transparency and accountability.
- Stronger compliance with federal records policies, reducing risk and ensuring proper stewardship of sensitive data.
- Streamlined records center operations, providing EPA staff with easier access to critical information when needed.
- Efficient records disposition processes, freeing resources while maintaining compliance.
By modernizing its records management approach, EPA Region 2 has been able to strengthen transparency, improve responsiveness to stakeholders, and better support its core mission of protecting human health and the environment.
Client name
Environmental Protection Agency (EPA), Region 2
Industry
Federal Government – Environmental Protection / Regulation
Scale
Enterprise
Pain points
Managing large volumes of records across multiple programs
Responding to FOIA and congressional requests in a timely, compliant manner
Ensuring proper storage, organization, and disposition of records
Maintaining compliance with evolving federal records policies
KBS Services Provided
Records and Information Management
Records Digitization
FOIA and Records Access
Program and Project Management
About client:
The Environmental Protection Agency (EPA) is the federal agency responsible for protecting human health and the environment. EPA Region 2 oversees programs across New Jersey, New York, Puerto Rico, and the U.S. Virgin Islands, including Superfund cleanups, air and water quality, and environmental enforcement.
